At Mona Utility, we want you to be fully satisfied with your purchase. If you receive a defective or incorrect product, we are here to help.
Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or invoice) is required.
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
Refunds
- As Mona Utility operates on Cash on Delivery only, we do not provide monetary refunds.
- In cases of approved returns, we will provide:
- A replacement product, or
- Once your return is received and inspected, we will notify you about the status of your request.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products damaged due to customer misuse
- Items without original packaging
- Clearance or promotional items marked as final sale
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
Exchanges
If you wish to exchange a product for a different model or variation, please contact us. Exchanges are subject to availability.
Shipping for Returns
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Mona Utility will provide shipping instructions once your return request is approved.
Contact Us
If you have questions about our Returns & Refund Policy, please reach out to us:
Email: [email protected]