At Mona Utility, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.
Products that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return.
Once your request is approved, you will be provided with further instructions on how to return the item.
Refund Policy
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 5 to 7 business days. Since we operate on a Cash on Delivery basis, refunds will be issued through an agreed method such as bank transfer or another suitable option.
Exchange Policy
If you receive a defective or damaged product, you may request an exchange within 7 days of delivery. We will arrange a replacement at no additional cost once the issue is verified.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, or if specified at the time of purchase.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] with your order details, and we will assist you promptly.
Shipping for Returns
Customers may be responsible for return shipping costs unless the item received is defective or incorrect. Shipping charges are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at: