At Mona Utility, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how we handle order processing, shipping, and delivery for our customers worldwide.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- You will receive an email confirmation with your order details once your order has been placed.
Shipping Methods
- We deliver worldwide through trusted courier and logistics partners.
- Delivery times vary by location and may range between 7–21 business days depending on your country and local customs clearance.
Cash on Delivery
- Mona Utility operates with Cash on Delivery (COD) only.
- Customers are required to pay the full order amount in cash at the time of delivery.
- Please ensure someone is available to receive and pay for your order at the provided shipping address.
Shipping Costs
- Shipping costs (if applicable) will be displayed at checkout before you confirm your order.
- In some cases, customs duties, import taxes, or fees may apply depending on your country’s regulations. These costs are the customer’s responsibility.
Delays
- Delivery times are estimates and may be affected by external factors such as customs checks, weather conditions, or courier delays.
- Mona Utility is not responsible for delays beyond our control but will assist in tracking your order where possible.
Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pay the COD amount, the order will be considered canceled.
- Re-shipping can be arranged at the customer’s expense.
Order Tracking
- Once shipped, customers may receive tracking details (where available) to monitor their delivery progress.
Contact Us
If you have questions about shipping or need assistance with your order, please contact us at:
Email: [email protected]